Kura is a company dedicated to its people however often when we see this statement, it is important to remember…
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Promoting simplicity (or conversely, culling complexity) is a powerful, transformational strategy for all organisations. Asking the question…can it be done…
If you haven’t ever stepped inside a Contact Centre then you might, like many others, have an idea in your…
We are a business with very different thinking. We’re constantly thinking about people; the people inside our business helping customers…
Leaders take action! Over the past few months, we’ve teamed up with ContactBabel and CCA Global to understand the challenges…
I think we’ve all heard of new managers in the contact centre industry being “thrown in at the deep end”…
