Customer Experience Transformation

No customer is the same, so we offer fully integrated customer service solutions tailored to every client’s individual needs. Whether it's software, customer retention, complaint handling or sales, we'll transform the experience of your customers where it matters most.

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Customer Experience Transformation

Transformation where it matters

Our unique proposition is our bespoke blend of the best people and the best technology.

With 2,500+ of the industry's most passionate, driven and knowledgeable advisors, backed by our own in-house technology, we can offer a complete transformation of your customer experience.

From the technology that feeds enquiries into advisors across multiple touchpoints, to how customers are handled after they leave the conversation, customer experience is at the heart of everything we do.

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Cost Saving Contact Solutions

Save 40% on your customer contact solutions

By improving efficiencies, integrating our innovative automation software, and developing our people faster than anyone else in the industry, we can save you up to 40% on customer service solutions.

Our business culture is built around the development of our people so you have the most driven and motivated team working with your customers. Our knowledgeable advisors integrate with your business values and goals from day one.

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Customer Experience Strategy

Customers are at the heart of everything we do

Our people connect with your customers – that’s at the heart of everything we do.

Our approach to transforming customer service is to understand customer journeys deeper, led by data, providing innovative solutions, all while keeping customer satisfaction at the core.

Our relationship with Kura has been incredibly collaborative and we look forward to achieving new and exciting things in this next chapter

Simon Hewett-Avison, Director of Services at Independent Age

Ready to transform your customer service?

Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.

Solutions

Solutions

Tailored, 360°, customer service solutions for every industry. Transformation where it matters.

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About Us

About Us

We are the UK's largest independent outsourcer, with 2,500+ people across the UK and South Africa.

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Insight

Insight

As an industry leader, we are at the forefront of innovation, growth and development.

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