Customer Insights and Analytics

Our market leading, in-house customer Insight tools, combined with our data engineers and analysts allow us to deeper understand the “what” and “why” from previously siloed data so we can make the very best recommendations and provide excellent customer service.

30%

reduction in email average handling times

3.5%

reduction in global handling times

25%

increase in productivity

2%

reduction in same-issue repeat contacts

Kura Images Copy [email protected]

CUSTOMER INSIGHTS AND ANALYTICS

Our people connect with your customers

Our people connect with your customers – that’s at the heart of everything we do.

Our approach to transforming customer service is to understand customer journeys deeper, led by data, providing innovative solutions, all while keeping the customer satisfaction at the core.

Businesswoman,Looking,At,Futuristic,Interface,Screen.

CUSTOMER INSIGHTS AND ANALYTICS

A DEDICATED DATA TEAM

Kura has a dedicated data team comprising data scientists, SQL developers, and front-end specialists. We create a Power Business Information portal that allows our clients to access our unrivalled customised reporting to understand their customers better

Kura-Corporate-1

CUSTOMER INSIGHTS AND ANALYTICS

DEEP CUSTOMER INSIGHTS

By gaining deep insights into your customers, we can create a customer experience transformation strategy that is guaranteed to bring results.

But the insights don't stop when the strategy starts. Once a strategy is implemented, we test, we gather more insights, we analyse, and we continually look for ways to improve the customer experience.

Kura Images Copy [email protected]

Customer Insights and Analytics

INCREDIBLE COST SAVINGS

Why are we led by data and the customer? Because by truly understanding the customer journey, we can not only improve customer satisfaction but offer incredible cost savings for our clients through a much more efficient customer service process.

By having end-to-end ownership of the customer journey, we can be proactive to demand fluctuations whilst greatly increasing levels of customer satisfaction.

Ready to transform your customer service?

Increase your customer experience ratings, understand your customers better and reduce your costs. Get in touch now.

Kura provided the best overall solution and from the outset, it was clear our cultures aligned.

Director of Contact Centres - Luxury Retail Client

Solutions

Solutions

Tailored, 360°, customer service solutions for every industry. Transformation where it matters.

Find out more
Customer Experience Transformation

Customer Experience Transformation

We offer fully integrated customer service solutions tailored to every client’s individual needs.

Find out more
Partner Stories

Partner Stories

We help the biggest brands in the world transform their customer service solutions.

Find out more