Energy and Utilities

We have exceptional experience working within the energy and utilities sectors across the globe. In a tightly regulated sector, where customers look to switch for a better deal, customer service really matters to retain and grow.

28,886

Renewals in 6 months

159%

Increase in SMS usage

3M

calls handled a year for one client

2,300

Direct Debits set up

energy utilities

Industry Experience

Energy and Utilities

The quality of customer service is one of the only things that differentiates one energy supplier from another in the mind of the consumer.

We've worked with a number of large energy and utility companies across lots of disciplines - handling complaints, improving efficiency, facilitating growth, maximising customer value, retaining customers and switching to direct debits.

As we entered a period of turmoil with the fuel crisis, we have doubled the size of our team in South Africa, so that we can continue to provide exceptional customer service, to support customer retention at all hours of the day, every day of the week.

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Customer experience transformation

Transformation Where it Matters

Our unique proposition is our bespoke blend of the best people, and the best technology.

With 2,000+ of the industry's most passionate, driven, and knowledgeable advisors, backed by our own in-house call centre technology from Inisoft, we can offer a complete transformation of your customer experience.

From the technology that feeds calls into advisors, to how customers are handled after they hang up the phone, customer experience is at the heart of everything we do.

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Omni-channel management

Syntelate XA

Our in-house software solutions company Inisoft has been operating on a global level for 24 years and has installed more than 20,000 advisor desktops across the world. We are the people behind the teck.

Our omni-channel advisor desktop and case management tool, Syntelate XA, is both simple and powerful and was developed with strong input from our advisors.

It has been designed to automate the easy stuff and help advisors with the hard stuff.

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Sales Outsourcing

Signing up more smart meters than ever before

Our experience in helping customers leads us to generate amazing results and revenue.

Whether it's upgrading customers onto new products and tarriffs, cross selling utilities, or 'signing up more smart meters than we've ever seen' for one of the UK's Top 5 energy companies.

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Inbound Customer Service

Helping Customers when they need it most

As the fuel and cost of living crisis takes hold across the UK, energy and utilities organisations need first-class customer service in order to retain their customers.

Helping others is in our very nature, in fact the latin word 'cura' from which our name is derived means 'to help people'. In times of stress, when customers are in difficult times, our advisors are here to help with understanding, empathy, and knowledgeable solutions.

Ready to transform your customer service?

Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.

Kura provided the best overall solution and from the outset, it was clear our cultures aligned.

Director of Contact Centres - Luxury Retail Client

Solutions

Solutions

Tailored, 360°, customer service solutions for every industry. Transformation where it matters.

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About Us

About Us

We are the UK's largest independent outsourcer, with 2,500+ people across the UK and South Africa.

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Insight

Insight

As an industry leader, we are at the forefront of innovation, growth and development.

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