Reduction in failure demand
Our client is a charity for older people, offering information and advice across England on topics such as Social Care, Welfare Benefits, Health and Wellbeing.
Point increase in customer satisfaction
Increase in successful contact rates
We handle thousands of calls per year for the charities, which include carrying out welfare checks on people in later life, as well as delivering ‘friendship service’, which supports older people dealing with loneliness and isolation.
We recognise the sector requires a bespoke helpline service solution versus traditional contact centre solutions, this comes from our many many years of experience delivering an exceptional service to the people who may need our help the most.
Customer Experience Transformation
TRANSFORMATION WHERE IT MATTERS
Our unique proposition is our bespoke blend of the best people, and the best technology.
With 2,000+ of the industry’s most passionate, driven, and knowledgeable advisors, backed by our own in-house call centre technology from Inisoft, we can offer a complete transformation of your customer experience.
From the technology that feeds calls into advisors, to how customers are handled after they hang up the phone, customer experience is at the heart of everything we do.
Our in-house software solutions company Inisoft has been operating on a global level for 24 years and has installed more than 20,000 advisor desktops across the world. We are the people behind the teck.
Our omni-channel advisor desktop and case management tool, Syntelate XA, is both simple and powerful and was developed with strong input from our advisors.
It has been designed to automate the easy stuff and help advisors with the hard stuff.
Inbound Customer Service
HELPING CUSTOMERS WHEN THEY NEED IT MOST
As the fuel and cost of living crisis takes hold across the UK, energy and utilities organisations need first-class customer service in order to retain their customers.
Helping others is in our very nature, in fact the latin word ‘cura’ from which our name is derived means ‘to help people’. In times of stress, when customers are in difficult times, our advisors are here to help with understanding, empathy, and knowledgeable solutions.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.Find out more
We are the UK's largest independent outsourcer, with 2,500+ people across the UK and South Africa.Find out more
As an industry leader, we are at the forefront of innovation, growth and development.Find out more