Like our own ethos, the insurance sector is centred around the customer. In an industry where products are tailored around the customer's specific situation, our customer-centric approach has led to outstanding service across a number of the UK's biggest insurance firms.
Increase in cross selling products
Revenue generated in 1 year for 1 client
Revenue generated in only 9 weeks
Understanding the Industry
In today’s highly regulated insurance market, consumer perception is that very little differentiates one insurance firm from another.
With increasing financial pressure, customers are frequently switching providers in search of a better deal. With the surge of switching services, it has never been easier for customers to compare and switch providers.
Providing excellent customer service is the only way for insurance providers to remain competitive and retain customers in a complex sector with an extremely high demand for customer support.
We have worked with some of the biggest brands in motor, home, travel and life insurance.
Whether it's cross-selling £3M worth of products, or vetting, recruiting and training over 50 insurance advisors in just 4 weeks to integrate with our client's business smoothly, there hasn't been an issue in the insurance sector that we've failed to overcome.
Customer Experience Transformation
Transformation Where it Matters
Our unique proposition is our bespoke blend of the best people and the best technology.
With the industry’s most passionate, driven, and knowledgeable advisors backed by our own in-house call centre technology from Inisoft, we can offer a complete transformation of your customer experience.
From the technology that feeds calls into advisors, to how customers are handled after they hang up the phone, customer experience is at the heart of everything we do.
Our in-house software has been operating on a global level for 24 years and has installed more than 20,000 advisor desktops across the world. We are the people behind the tech.
Our omni-channel advisor desktop and case management tool, Syntelate XA, is both simple and powerful and was developed with strong input from our advisors.
Whether it’s the technology you need, or the best customer service advisors in the industry – we have the bespoke solution for you to manage your customers across multiple channels.
Cross-selling to Maximise Customer Value
Our experience in helping customers leads us to generate amazing results and revenue.
Whether it’s upgrading customers onto multi-car products, cross-selling into home and travel insurance, or ensuring a high rate of retention through renewals, our customer-centric approach leads to amazing revenue results for our clients.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.Find out more
We are the UK's largest independent outsourcer, with 2,500+ people across the UK and South Africa.Find out more