hours devoted to training and development
Inbound Customer Service
Connecting people and helping people – that's the core of what Kura is really about.
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Inbound Customer Service
Inbound Customer Service
The demands of customers are increasing.
In the changing social, domestic, and economic landscapes of modern life, where information is digitally available 24/7, customers expect to be able to do business when, where, and how it suits them.
With our automation technology, and our dedicated contact centres in Glasgow, Sunderland, and Durban, we can offer the right solution quickly, with a 24/7 service 365 days a year.
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Inbound Customer Service
Multiple Channels. Multiple Industry Experience
With modern society, if you can solve a problem without needing to speak to someone, you will.
Our inbound customer service solutions cover SMS, email, web chat, social media, and web self-serving tools on top of the most knowledgeable people who can help with more complex customer needs. This gives clients a truly 24/7 solution that works at the pace that customers demand.
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Inbound Customer Service
Simplifying Complexity
Juggling a customer's needs across multiple channels can be complicated. Kura specialises in simplifying complexity.
Our powerful call centre software, used by over 15,000 advisors worldwide, has been built with the advisor in mind, bringing together all of the customer's previous communications into one single screen view and automating processes so that the advisor can spend less time searching and all of their time focussed on helping the customer.
The best people + the best tech = transformative customer experiences.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Our relationship with Kura has been incredibly collaborative and we look forward to achieving new and exciting things in this next chapter
Solutions
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.
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Customer Experience Transformation
We offer fully integrated customer service solutions tailored to every client’s individual needs.
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Partner Stories
We help the biggest brands in the world transform their customer service solutions.
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