Payment Support & Debt Collection

We've developed technology that accurately predicts when customers may miss a payment. By reaching out to the customer, we can stop payment debt before it occurs.


positive outcomes


Direct Debits set up


card payments processed


collected in 6 months

KURA-Customer- Service

Outbound Debt Collection

Solving Problems Before They Arise

Our innovative technology continually reviews customer accounts so that we can predict when a customer is at risk of late payment.

When payment problems are foreseen, we set up outbound solutions and communication strategies so that our advisors can reach out and effectively communicate at the right time.

Our technology allows us to know customers better and we can match advisors to ensure they are handled with empathy and respect – ensuring positive outcomes, every time.

Kura Images Copy 9@1x

Outbound Payment Support

Empathy With Your Customers

Our advisers who look after outbound debt collection go through specific training to ensure they can hold the right conversation with the customer, driving positive outcomes. Dealing with sensitive issues takes time and skill and we believe in investing in our people, so they can deliver for you.

Ready to transform your customer service?

Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.

Email: [email protected]

Kura provided the best overall solution and from the outset, it was clear our cultures aligned.

Director of Contact Centres - Luxury Retail Client



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