Payment Support & Debt Collection
We've developed technology that accurately predicts when customers may miss a payment. By reaching out to the customer, we can stop payment debt before it occurs.
Direct Debits set up
card payments processed
collected in 6 months
Outbound Debt Collection
Solving Problems Before They Arise
Our innovative technology continually reviews customer accounts so that we can predict when a customer is at risk of late payment.
When payment problems are foreseen, we set up outbound solutions and communication strategies so that our advisors can reach out and effectively communicate at the right time.
Our technology allows us to know customers better and we can match advisors to ensure they are handled with empathy and respect – ensuring positive outcomes, every time.
Outbound Payment Support
Empathy With Your Customers
Our advisers who look after outbound debt collection go through specific training to ensure they can hold the right conversation with the customer, driving positive outcomes. Dealing with sensitive issues takes time and skill and we believe in investing in our people, so they can deliver for you.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.Find out more
Customer Experience Transformation
We offer fully integrated customer service solutions tailored to every client’s individual needs.Find out more