Our Leadership Team has a wealth of experience in building strong business cultures and developing the best people with a track record of outstanding performance in the customer service industry.
CHIEF EXECUTIVE OFFICER
Brian has been CEO of the business since 2009. He has worked at board level in a number of organisations across a range of different sectors. Brian's passion is people.
His vision for Kura will transform the traditional thinking of the Customer Management Industry.
Chief Culture Officer
Julie joined the business in late 2009, having previously worked at board level in the defence, engineering, and manufacturing sectors.
Julie believes everyone has potential, and she has a passion for helping people realise their full potential to be the best they can be.
Client Partnership Director
Janine has worked in the contact centre industry for over 20 years and has worked in many senior posts with both national and international Business Process Outsourcing organisations.
Janine is responsible for architecting the growth strategy for the business, delivering differentiated client value, and expanding our international footprint. Working for award winning and innovative organisations Janine has experience of delivering exceptional customer outcomes, revenue growth and efficiency on behalf of her clients across multiple sectors including financial services, retail, utilities, charity and telco.
Kenny is an experienced financial leader for over 15 years who is focussed on driving sustainable profitability and business growth. He is accountable for the overall financial performance and strategy across the business. Kenny is also responsible for the Finance, Payroll, Resource Planning, Legal and Compliance departments.
Kenny is also Managing Director of our South African offices, overseeing the operation in our two Durban locations.
Owen joined the business in 2012 as a contact centre advisor and has grown through the ranks and his promotion into Operations Director in 2023 is recognition for his dedication to operational excellence within the contact centre industry.
Owen is responsible for all of our operations areas, spanning across Scotland, England and South Africa.
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.Find out more
We are the UK's largest independent outsourcer, with 2,500+ people across the UK and South Africa.Find out more