Crossing the Bridge
Why Organisational Development? I’m fortunate that my career to date has been so focused on People. My first ‘proper job’…
Why We Love Giving Back at Kura
Kura is a company dedicated to its people however often when we see this statement, it is important to remember…
Culling Complexity (Think Like A Disruptor)
Promoting simplicity (or conversely, culling complexity) is a powerful, transformational strategy for all organisations. Asking the question…can it be done…
Are you a People Person? Consider a Career at Kura
If you haven’t ever stepped inside a Contact Centre then you might, like many others, have an idea in your…
Does Automation and AI Mean The End of People-Based Customer Service?
We are a business with very different thinking. We’re constantly thinking about people; the people inside our business helping customers…
What’s The Difference Between a Leader and a Laggard?
Leaders take action! Over the past few months, we’ve teamed up with ContactBabel and CCA Global to understand the challenges…