New Guest Blog from Steve Morrell, ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. Kura and Inisoft recently commissioned ContactBabel to conduct research…
A Cultural (and Technological) Revolution in the Contact Centre
Together with ContactBabel, we recently conducted a survey of over 100 UK contact centre decision makers. Encouragingly, we found that…
Celebrating National Customer Service Week
It’s National Customer Service Week, a week dedicated to raising awareness of the vital role customer service plays in successful…
Customer Service – A Leadership Problem
I was talking the other day to an influential person in our industry about Kura and our software business, Inisoft….
Climbing the Ladder
I was recently asked to create a blog for Kura that would ‘showcase our career growth’. Below you will find…
What is it About Call Centres?
Have you ever heard a child answer the question “what do you want to be when you grow up?” with…