UK’s largest independent outsourcer increases headcount to 600+ in South Africa

Just six months after launching a brand-new contact centre in the heart of Umhlanga, Durban, UK-based market leader in customer service outsourcing Kura has onboarded a further 200 team members.

New staff are joining existing operations to service a succession of recent international contract wins, increasing the total headcount at Kura to more than 600 across its two sites in South Africa.

The independent outsourcer provides a range of technologically advanced contact centre services and software solutions for some of the world’s most successful brands.

Tertia van Staden, head of operations at Kura South Africa, said: “With such rapid expansion at both of our South Africa sites and so many staff members to train, it’s been a busy six months for the business and the team helping to recruit.

“We remain committed to our objective of creating employment for our youth and making a real difference in their lives and those of their families, with a positive knock on for the economy of Durban.”

Over 61,800 hours have been put into training, developing and up-skilling Kura staff members over the last six months. The expansion is part of the company’s ambitious plans to continue growing its services in South Africa.

Julie McIntosh, chief culture officer at Kura, added: “We’re very proud of the development and growth of our South Africa division.  Our focus on culture which is underpinned by our unique people processes has allowed us to grow very quickly while continuing to deliver exceptional service on behalf of our clients.”

Along with its Glasgow HQ in the UK, the business also has regional sites in Sunderland and Liverpool.