Complaints Handling and Volume Control
Complaints Handling and Volume Control
Outbound Sales Solutions
Our innovative in-house technology allows us to contact customers at just the right time – when they are at a critical point of their buying process. This coupled with our highly trained sales advisors means that our outbound sales solutions maximise customer value whilst never resorting to the tropes of 'cold calling'.
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Outbound Sales
Never Cold Calling
Gone are the days of cold calling and unsolicited sales calls.
Our advisors are extensively trained to deliver an exceptional customer experience where the customer feels valued and rewarded.
By focussing on the customer and putting them at the heart of everything we do, we can advise on new products and upgrades to maximise customer value, without feeling like the customer has been 'sold to'.
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Outbound Sales
Technology to Grow Revenue at Scale
We use our innovative in-house technology to provide insight-led customer profiling so that our advisors can better understand their needs and advise on new products, services, and upgrades.
By reducing customer effort and optimising omnichannel customer journeys, we can grow customer value at scale.
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Outbound Sales
Outstanding Results
By having us as your sales partner, you get a dedicated team devoted to customer revenue that you can grow at scale.
Through our industry-leading training, our advisors become integrated with your company and products quickly, leading to great results from day one.
Whether it's our 87% improvement on sales conversions or winning back 200,000 customers for our telecoms client, our results speak for themselves.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Solutions
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.
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Customer Experience Transformation
We offer fully integrated customer service solutions tailored to every client’s individual needs.
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Partner Stories
We help the biggest brands in the world transform their customer service solutions.
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