reduction in average call time
Syntelate XA is our flagship in-house contact centre software that allows us to gain rich, secure customer data in real time.
reduction in transfer volume
The Power of Syntelate XA
Syntelate XA is used by over 15,000 advisors worldwide. Our technology encompasses all data from every channel – from emails, SMS and web chats, to online self-serve tools and voice calls.
Our powerful software condenses this data into one single dashboard so that we can understand the customer journey deeply.
And it does all this in real time.
Powerful Data Leads to Improved Performance
Kura has a dedicated data team comprised of data scientists, SQL developers, and front-end specialists. This team creates a Power BI portal that allows our clients to access our powerful and customised reporting to understand their customers better.
Our data science team works in partnership with our service improvement teams to analyse, strategise, implement, and test customer service solutions, which are led by powerful data.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Email: Email: [email protected]
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
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Customer Experience Transformation
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