Kura Cares

Always putting people at the heart of what we do…

The last year has challenged all of us in more ways than one. COVID-19 has changed a lot of things; change can often impact our mental health and wellbeing.

From our recent employee satisfaction survey, we can tell our people may be worrying over things like how to achieve a work-life balance or how to overcome feelings of isolation, as well as many other external factors. At Kura, we want to continue to help.

As a business, we’re always trying to balance the needs of our people with that of our clients and their customers. It’s had its challenges along the way, and if we are honest, we didn’t think the pandemic would last quite as long as it has.

Mental health and wellbeing always form a big part of the conversation within our Leadership team at Kura. We already had lots of resources available to our people internally to help them be the best version of themselves. These resources have been invaluable at this time; they have helped us to support each other and deliver for our clients.

We all have our part to play in improving our mental wellbeing, but sometimes we just need that little bit of extra support. It is one of the main reasons why we put in place a telephone support service that is delivered through our partners Pam Assist. This currently forms part of our Employee Assistance Programme (EAP). Our people can discuss topics such as mental health, bereavement, financial/debt and legal matters at a time that suits them, 24 hours a day, 365 days a year.

But during this pandemic we wanted to go that bit further, and we did.  We are pleased to announce that we are now able to provide an enhanced Employee Assistance Programme to include, not only telephone support services, but Cognitive Behavioral Therapy (CBT) and Eye Movement & Desensitization Reprocessing Therapy (EMDR). These therapies are beneficial for those with significant mental health issues. Traditionally these therapies can take a long time to access through the National Health Service, so we’re delighted to be in the position to promote this service to our people. Our investment in this service through our EAP, will help our people access these services at the earliest possible opportunity.

In addition, we’ve invested in the new PAM Life Mobile App to make access to their services more efficient and seamless.

We are planning to continue our investment in supporting staff wellbeing and will continue to roll out more initiatives throughout the rest of this year and beyond and we believe these additions will continue to support our people, our clients and their customers moving forward.