Utilities Client - Payment Collection

Case Study

Utilities Client - Payment Collection

Our client is proud to be one of the UK’s largest producer of low-carbon electricity. They believe that, together, we can create a cleaner, low-carbon future.

To be number one in the industry for Customer Service through excellent complaints management, reduced external complaints, answering customers calls quickly and efficiently whilst collecting payment arrears.

  • Recruitment and industry training of 30 new advisers.
  • Training that equips advisers to identify opportunities to collect payments in the form or one off payments or longer term payment plans.
  • Holistic account reviews to understand the customers current situation, providing a tailored approach that promotes the best solution for the customer.

Our client is proud to be one of the UK’s largest producer of low-carbon electricity. They believe that, together, we can create a cleaner, low-carbon future.

To be number one in the industry for Customer Service through excellent complaints management, reduced external complaints, answering customers calls quickly and efficiently whilst collecting payment arrears.

  • Recruitment and industry training of 30 new advisers.
  • Training that equips advisers to identify opportunities to collect payments in the form or one off payments or longer term payment plans.
  • Holistic account reviews to understand the customers current situation, providing a tailored approach that promotes the best solution for the customer.

OUR RESULTS

£75k

card payments collected

14,700

positive payment outcomes

Avg. 2700

Direct Debit agreements per month

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