Outbound and Inbound Sales, Retention and Winback
OUR CLIENT ONE OF THE UK’S MOST POPULAR INSURANCE BRANDS WHO OFFERS A SPECIALIST RANGE OF PRODUCTS THAT INCLUDES OVER-50 LIFEINSURANCE, FUNERAL PLANS, ISAS AND WILL WRITING SERVICES.
Case Study
Outbound and inbound Sales, Retention and Winback
Our client one of the UK’s most popular insurance brands who offers a specialist range of products that includes over-50 life insurance, funeral plans, isas and will writing services.
They aim to make the financial world more accessible to its customers and provide a range of straight forward and affordable financial services products.
In 2013, they were looking for a partner to provide a full end to end technology solution, the advisors to manage their sales omni-channel’s which includes voice, SMS, and chat and to increase volume of products sold.
Kura specialise in technology innovation and are known as a business that will deliver the best sales people in the industry, providing exceptional performance to a highly regulated quality standard.
We designed, developed and implemented a multichannel sales solution with our software SyntelateXA.
As well as our software implementation we recruited 100 new hires, re-designed onboarding training programme and delivered against our speed to competency glidepath in under months.
- £9M revenue generated in 12 months
- 91% KPI delivery for the last 12 months
- 96% customer satisfaction score consistently above target
- 20% reduction in call handling time
- 90%+ quality and compliance
- 56% training attrition reduction across the last 24 months
- 12% increased value add
- +47 NPS employee satisfaction
- +39 NPS client satisfaction
Our client one of the UK’s most popular insurance brands who offers a specialist range of products that includes over-50 life insurance, funeral plans, isas and will writing services.
They aim to make the financial world more accessible to its customers and provide a range of straight forward and affordable financial services products.
In 2013, they were looking for a partner to provide a full end to end technology solution, the advisors to manage their sales omni-channel’s which includes voice, SMS, and chat and to increase volume of products sold.
Kura specialise in technology innovation and are known as a business that will deliver the best sales people in the industry, providing exceptional performance to a highly regulated quality standard.
We designed, developed and implemented a multichannel sales solution with our software SyntelateXA.
As well as our software implementation we recruited 100 new hires, re-designed onboarding training programme and delivered against our speed to competency glidepath in under months.
- £9M revenue generated in 12 months
- 91% KPI delivery for the last 12 months
- 96% customer satisfaction score consistently above target
- 20% reduction in call handling time
- 90%+ quality and compliance
- 56% training attrition reduction across the last 24 months
- 12% increased value add
- +47 NPS employee satisfaction
- +39 NPS client satisfaction
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