Julie McQuade

Julie joined Kura at 20. She brought with her valuable experience from other call centres, where she worked as a customer service and sales advisor. These roles gave her a solid foundation in understanding customer needs and delivering exceptional service.
Julie’s decision to pursue a career in this industry was driven by her genuine enjoyment of speaking with people, establishing meaningful connections, and positively impacting their lives. Her passion for customer interaction and problem-solving was not just a job, but a calling, which fuelled her decision to continue and grow within the customer service sector at Kura.

When Julie first joined Kura, she quickly built rapport with familiar faces among the advisors, making her initial experiences enjoyable and engaging.

Julie’s first few months at Kura were not without hurdles. The account she initially worked on, the Embassy, was nearing its end after just three months. However, she viewed this as a chance for growth rather than a setback. She proactively applied for roles in two other accounts within Kura, demonstrating her adaptability and readiness to embrace change early in her career. This period marked a significant milestone in Julie’s journey at Kura, underscoring her resilience and proactive approach to career advancement within the company.

Julie’s role at Kura has evolved significantly, starting with her move to utility complaints in 2016, which paved the way for her promotion to Team Manager in 2017. Since then, she has continued to progress in various pivotal operations positions.

Julie’s career at Kura is a shining example of her diligence and commitment. She has not only earned remarkable promotions but has also broadened her horizons, transitioning from roles such as Complaints Advisor and Complaints Team Manager to positions like Grad Manager, Ops Manager, and Customer Experience Leader. She has also taken on responsibilities supporting sales and client delivery in both the UK and KSA, culminating in her current role as Head of Operations. Her journey is a testament to the possibilities of growth and success within our company.

Julie’s career trajectory showcases her versatility, leadership skills, and dedication to advancing within Kura. It demonstrates her ability to excel in diverse roles and effectively lead teams across different domains.

Julie has been deeply involved in several key projects and initiatives at Kura, including the grad project, onboarding new clients, and spearheading transformations in South Africa. She has also played a pivotal role in initiatives to enhance advisor performance and organise strategy days internally and externally.

One of Julie’s proudest achievements is her consistent progression within Kura every 1.5 to 2 years. She finds fulfilment in roles that enable her to facilitate significant improvements and turnaround initiatives, such as her impactful work with underperforming areas. Julie’s dedication has made a positive difference for everyone involved, reflecting her commitment to driving meaningful change and fostering growth within the organisation.

Looking ahead, Julie’s future goals at Kura are centred on enhancing and supporting her team members’ development. She aims to cultivate a nurturing environment where everyone can thrive and grow professionally. Through mentorship and ongoing learning initiatives, Julie intends to empower her team, enabling them to realise their full potential and pursue their career ambitions within the organisation.

Julie sees herself making a significant contribution by driving initiatives that foster employee development and engagement. She is committed to nurturing a culture of collaboration and innovation where all ideas are encouraged and valued. By leading by example and prioritising the well-being and success of her team, Julie believes she can play a pivotal role in Kura’s ongoing success and growth.

Julie’s growth journey at Kura has been marked by continuous learning and evolution. Starting from her early roles, she has honed her leadership skills and deepened her understanding of operations and client management. Embracing challenges has been instrumental in her journey, propelling her towards greater responsibilities and achievements. Julie’s commitment to self-improvement and dedication to her team’s success reflects her ongoing journey of growth and development within the organisation.

Julie says, “Embracing challenges and continuous learning have defined my journey at Kura, shaping me into a leader dedicated to personal growth and team success.”

Julie’s journey at Kura is a testament to her dedication and growth within the organisation. From her early roles to her current position, she has continuously embraced challenges, honed her leadership skills, and deepened her operations and client management expertise. Her commitment to self-improvement and fostering a supportive team environment underscores her role as a driving force in Kura’s success. Julie’s journey exemplifies