Carers Week

Kura to Support Carers First With Enhanced Carer Helpline Service

We’re proud to announce that we’re partnering with Carers First to help the charity support more carers than ever through enhancing its helpline service.

Our specialism in providing tailored customer support solutions and our position as the largest independent outsourcer in the UK means we can enable Carers First to provide more of its crucial support.

We met with the helpline team at Carers First’s office in Strood, Kent, to see how it operated, share insights and knowledge, and understand how we can support the team. Our delegation included senior management members Janine Hunt, Senga Kane, Jo Green, and Sam Farquharson.

Integral to the support Carers First offers is its helpline service. Those in the field can often struggle to access relevant support, so it’s important for resources to be accessible and efficient. Ensuring carers can reach out for information that’s tailored and supports in a way that suits them is crucial.

Commenting on the partnership, Carers First chief executive, Alison Taylor, said: “We are extremely grateful to have this support from Kura. Its generosity in helping our team by providing expert knowledge and experience will really help us enhance our service offer so we can help even more carers.”

What really sets Kura’s offer apart is our investment in our people. We put our people first, investing in training and support for our team, which means they are incredibly passionate and engaged. We work with various businesses including insurance, finance, telecoms, retail, charity, utilities, and the public sector.

Kura’s chief executive, Brian Bannatyne, added: “We are passionate about supporting the charity sector and investing our time and talent to help our clients better serve their customers and communities. Our experience in delivering contact centre services in this sector will help to provide valuable support to Alison and the team at Carers First.”

If you work in the not-for-profit sector and you’re looking for a business with a dedicated, caring team, find out how our customer service outsourcing can benefit your organisation.