Call Centre Employment on the Rise

Kura was recently featured in The Sun as part of an article on the rise of job roles in the customer service industry. As the cost-of-living crisis continues, many find themselves looking for new employment with great benefits. And the customer service and call centre industries are booming with new opportunities.

There are currently 75,000 roles on offer across the customer service industry with a variety of sectors looking to hire in-house or outsource customer service. This rise in employment and career opportunities comes as a result of increased demand for customer communications. As ever, it is critical that customers have clear, instant communication with companies.

Janine Hunt, Client Partnership Director says, “whether you are changing career paths or looking for further progression, joining the customer service industry could be your best move. It is a rewarding role, helping customers handle their complaints and queries and with training, we at Kura hope our employees reach their full potential.”

At Kura, the UK’s leading independent customer service outsourcer, we value our employees and their development. With multiple locations across the UK and South Africa, we provide training and development opportunities for all call centre advisors. For those with energy, enthusiasm, and a passion to improve the customer experience, a role with us could be the perfect fit.

We instil our core values of vulnerability, curiosity, learning, courage, and accountability into all of our recruits. And with over 750,000 hours of training and development invested into our people, we ensure all staff can achieve their best, no matter their experience.

Find out more about our career opportunities to see how you can get involved.