Leadership

CHIEF EXECUTIVE OFFICER

OWEN CAMPBELL

Owen leads Kura as Chief Executive, with overall responsibility for the strategy, performance and operational standards of the business.
He joined Kura in 2012 as a customer service advisor and has since progressed through every operational level, from Team Manager and Senior Operations Manager to Head of Operations and Operations Director, before being appointed Chief Executive in 2026. It is a rare path: thirteen years from the front line to leading the company.

Having started on the phones himself, Owen leads from a straightforward conviction. Get the right people, look after them properly, and the results for customers and clients follow.

Head of Client Partnerships

MADDY COOPER-CHESSAR

As Head of Client Partnerships, Maddy leads relationships with organisations looking to strengthen their customer operations, improve outcomes and build more sustainable delivery models.
She brings over a decade of experience across recruitment, talent and client solutions, and a people-led, commercial approach to building partnerships.

Maddy works closely with clients to understand the pressures behind performance, from customer experience and quality to workforce capability, operational resilience and growth.

Head of Operations

Ray McRae

Ray is Head of Operations at Kura, leading UK operational delivery, driving continuous improvement, and supporting the growth of existing client partnerships. He is responsible for delivering operational excellence, improving customer outcomes, and ensuring Kura continues to provide high-performing, scalable solutions that meet clients' evolving needs.

With over 12 years at Kura, Ray has progressed through a range of operational leadership roles, giving him a deep understanding of the business, its people, and its clients. His experience across multiple levels of the organisation enables him to combine strategic oversight with practical operational expertise, working closely with operational teams and clients to enhance performance, strengthen long-term partnerships, identify growth opportunities, and deliver sustainable business outcomes.

Head of Commercial

MARK REILLY

As Head of Commercial, Mark is responsible for forecasting, budgeting and performance reporting, and for building a high-performing commercial team.
Mark joined Kura in 2014 as a Sales Performance Coach, later moving into a Kura Coach role on a utilities client. In 2019 he moved into finance as a Finance Business Partner and has progressed through the department over the past seven years.
Ultimately, he ensures sustainable commercial growth and protects the organisations competitive position.