At Kura, our contact centre strategy is simple. We follow our philosophy, which is to help people be the best they can be, as such we’re dedicated to ensuring our people have the best training and tools available to service customers. However, what does the customer of the future look like?
Today we live in an “always on” 24 hours a day society where customers want and expect to be served on a channel of their choice. So what does this mean for the advisors? How will society and technology evolve over time and how can we best prepare for this? What is the best contact centre strategy to prepare the industry to deal with the changes?
Kura has teamed up with the CCA in an effort to answer these questions. To have your say, please take a quick five minutes to complete this survey. As a thank you for participating, we’ll send you a free copy of the report when it becomes available towards the end of the year.