As a contact centre outsourcer we fully embrace automation and AI to support customer service.  We believe that by harnessing such technological innovations, we can release costs from your business – automating the routine transactional activity and leaving the more interesting and complex interactions to be handled by highly skilled and engaged people.

The changing social, domestic and economic landscapes of modern life combined with a 24/7 digital world means that customers expect to be able to do business when, where and how it suits them.

The customer is at the heart of our approach. Combining this with our exclusive technology provides a solution that fits perfectly within your existing business – becoming an essential enhancement to your organisation and enriching the customer journey.

Our primary focus is the development of people inside the business. Understanding them as individuals and helping them build on their strengths and weaknesses. In doing so, this creates an engaged and skilled advisor whom when combined with our innovative software enables delivery of an exceptional blend of people, automation and AI. People and technology working in harmony to deliver amazing service and get the most out of your contact centre.

The digital revolution and advances in technology mean customers are more willing and able, than ever before to take control of how they connect. Outsource your automation and people with Kura and be part of the revolution!