Unsure what channels to use for sales and customer service?
No single view of the customer?
Struggling to reduce call volume and average handling times?
Our omni-channel software has been developed with you in mind.
What we do
Inisoft, our software subsidiary, specialise in contact centre technology. Their solutions are used globally by many blue chip organisations; in fact, over 15,000 agents use their software daily to deliver a great customer experience. What makes Inisoft’s contact centre solutions unique is they’re designed specifically with the agent in mind. All products have been tested, used and improved by Kura advisors.
We’ve spent years listening to our customers and agent feedback to produce our best and most powerful call centre solution yet. Introducing Syntelate XA, our latest omni-channel customer engagement suite.
We’ve designed Syntelate XA to be Simple and Powerful.
Simple: We believe agents should spend their time doing what humans do best: connecting with your customers. That’s why with Syntelate XA, your agents can handle inbound calls, outbound calls, emails, web chats, SMS messages, and social media interactions – all from the same simple interface.
Powerful: Using our simple design tools, you can configure Syntelate XA to exactly meet your needs. What’s more, with our Voice of the Customer, Voice of the Agent, and dashboard solutions, you can monitor the effectiveness of your contact centre in real time.
Syntelate XA includes:
- Unified agent desktop
- Web Chat
- Web self-service
- Social Media
- Proactive contact
- Voice of the Customer
- Supervisor tools
- Voice of the Agent
- Knowledgeable agents: Your agent has all of the customer’s details in front of them, including a full history of interactions across all channels.
- Confident agents: With all the information they need at their fingertips, and scripts to guide them even through complex calls, your agents can help your customers with confidence.
- Productive agents: With fluid blending between different interaction types, and with everything held in one place, your agents will spend their time helping your customers – not navigating multiple complex systems.
Benefits for you
- Reduce average handling time, improve customer satisfaction: By making life easy for your agents, and by giving them the information that they need when they need it, your agents can help your customers faster and better.
- Reduce call volumes: With support for email, SMS, web chat, and social media, reduce call volumes while simultaneously allowing your customers to get in touch however suits them.
- Improve your data capturing: Capture and report on the data that’s important to you.
- Reduce costs: Increase your agents’ productivity, simplify agent training, and see your ongoing costs fall.
For more information on our software solutions or to view a demo, please click here.