About Kura
Built around people, and your business.
Kura develops people who understand your customers — the only way to shape a service around your business.
What Makes Kura Different
Every organisation is different.
That's why we never begin with a standard outsourcing model. We take the time to understand your business first, then design a customer experience solution around the people, processes and technology that will deliver the greatest impact.
For more than 35 years, Kura has helped organisations create customer experiences that strengthen relationships, improve operational performance and deliver measurable business outcomes.
We’re independently owned, which means we can build what’s right for our clients, not what fits a prescribed outsourcing model. By combining exceptional people, intelligent technology and deep operational expertise, we build customer experience solutions around your business, your customers and your goals.
Independent by Design
The freedom to build what's right for your business.
Being independently owned isn't just part of our story, it's one of our greatest strengths.
Without the constraints of a parent company or fixed operating model, we can design solutions around our clients rather than asking them to fit ours. We choose the right people, technology and processes for each organisation, adapting as their needs evolve.
It also means decisions are made quickly, relationships stay close and every client benefits from direct access to experienced operational leaders who understand their business.
Our Belief
We Care.
Exceptional customer experiences begin with people who care.
There are only two things that really matter in a business: the people and how they work together. Everything else follows from those two. Kura has spent over thirty years building around that, with one vision: to be unrivalled in developing people.
Proven through experience. Trusted through performance.
Over thirty-five years delivering customer experience for organisations across regulated industries.
Delivering customer experience solutions
Delivery across the UK and South Africa
Average advisor tenure
Average client satisfaction score
Ahead of competitors on comparable metrics
Speed to competence achieved
Recognition
Award-winning by reputation
Recognition from across our industry for the way we deliver customer experience — and the way we look after our people.
- 2026
Best Approach to Vulnerable Customers
Scotland Contact Centre Forum
- 2024
Most Effective Improvement Programme
UK National Contact Centre Awards
- 2023
Outsourced Contact Centre of the Year — Finalist
CCA Excellence Awards
- 2022
Best Places to Work
Scotland's Best Employers
- 2021
Business of the Year
Scottish Business Awards
Let's build a customer experience that's right for your business.
If you're looking for a customer experience partner that takes the time to understand your business before designing the right solution, we'd love to start the conversation.
