People….Yes I’m sure they must be quite important!
I’m sure most of you have been inside a call centre. I’ve certainly been in my fair share. Some pretty […]
Kura Opens New Sites
I’m delighted to announce that KURA has been selected as a strategic partner for energy giant Scottish Power for the […]
2017 – What’s in Store?
I feel bad because I missed my deadline to the Marketing Team to share my predictions for the year ahead. […]
The Customer of the Future
We have just completed some interesting research in conjunction with the CCA looking at the key strategies that organisations believe […]
Guest Blog by Anne Marie Forsyth, CEO of CCA
A recipe for future success….. As we head towards the end of 2016, our thoughts naturally turn to new plans […]
Do your advisors really have the correct skills to deliver a good level of service?
A client recently asked me what was the secret to managing and developing people. I said well the first thing […]